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Customer Quality Engineer - Calamba, Philippines

Customer Quality Engineer

Job no.


Position Type


Working time

  • Regular Fulltime

Place of employment


What we offer:

Your tasks and responsibilities

  • Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting. Ensures thorough implementation and effectiveness of corrective actions.
  • Proven ability to lead taskforce solving RMAs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions.
  • Crisis Management – Lead crisis team for major customer excursions (RMAs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer.
  • Responsible for reliability assessment for suspect materials.
  • Provides Quality Engineering support and work with ams AG internal organization to resolve quality issues at customer side and improve product quality in the field
  • Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.

Your education and experiences

  • Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
  • Experience in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
  • Excellent problem solving and communication skills, high self-organizing skills
  • Strong project management skills
  • Excellent English (spoken and written), good presentation and customer interface skills
  • Ability to succeed in a fast paced environment, stays cool and works efficiently under pressure
  • Know-how of quality tools (FMEA’s and 8D reporting, IATF16949, VDA6.3 and QS9000 Quality Standards) is beneficial
  • Knowledge of AUT standards relevant for carrying product development and qualification (e.g.AEC-Q100, AEC-Q102)
  • Willing to work in international teams
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