Open Position Banner
Asset Publisher

Customer Service Manager Asia

Job no.


Position Type

Customer & Sales Support

Working time

  • Regular Fulltime

Place of employment


What we offer:

Your tasks and responsibilities

  • Team Management: • Support, strengthen and lead the team in the region • Provide guidance, be the first contact person for any kind of queries • Solve problems, make competent decisions and manage the team wisely in order to achieve maximum results • Prepare and analyze Regional Reports • Conduct yearly Performance Management Meetings • Report to Sen.Manager Customer Service
  • Customer Bonding: • Communicate with customers on a regular basis and respond to specific queries • Participate in customer review meetings, understand customer profiles and strategic plans • Build and maintain strong and long lasting customer relationships
  • Supply Chain Coordinator • Understand customer issues, help to provide solutions, obtain and share customer intelligence with Sales • Trusted advisor for customers, Sales and Operations for any customer supply related matter
  • Proactive Order Management • Monitor customer order book • Act as intermediary between Sales, Customer and BL to ensure orders are placed on time and delivery schedules can be secured • Closely follow-up on critical shipments • Support the OTC process
  • Crossfunctional Cooperation • Close cooperation with all relevant departments and colleagues (Account Management, BL Operations, Logistics, Finance, …)

Your education and experiences

  • Excellent knowledge of customer support principles and practices (>3 years of practical experience)
  • Excellent knowledge of relevant computer applications (SAP, MS-Office, etc.)
  • Experience in logistical activities/business processes in the Semiconductor Industry
  • Great sense of economic issues
  • Very good command of English language
  • Project Management skills
  • Interpersonal and communication skills
  • Problem analysis and problem-solving capabilities
  • Commitment to the challenging position, ability to work independently and as part of a team
Set up Job Alert

Job Alert


You haven't found what you were looking for? Stay up to date and set up your personal ams job alert. Subscribe to your personal job alert now! 

HR Contact



Contact our Talent Managers