Global Customer Service Manager (m/f/d)

Job no.


Position Type

Customer & Sales Support

Working time

  • Regular Fulltime

Place of employment


What we offer:

Your tasks and responsibilities

  • Leading the Global Customer Service organization
  • Define Customer Service Strategy / ‘next level’, define the CS Roadmap and related Top-Must-Do’s
  • Enable the necessary transformations in the area of Customer Service to ensure scalability & standardization
  • Acting as an Integrator, especially when it involves Sales, SCM and the Businesses; the integrator Role is of essence to come to a successful implementation and execution of establishing reliable delivery schedules and related processes, eg. implementing industry standards and drive process improvements
  • Secure Revenue on a quarterly and yearly basis
  • Strong Team Management & People Management skills (Set Objective and targets, determine what is required to bring the Global CS to the next level; Support, strengthen and lead the team in the various Regions and represent Global Customer Service in the IDP & CS organization and Global SCM team where required; Solve problems, make competent decisions and manage the team wisely in order to achieve maximum results)
  • Proactive Customer & Sales Engagement (Communicate with customers and/or Sales on a regular basis and respond to specific queries; Participate in important customer review meetings, understand customer profiles and strategic plans; Build and maintain strong and long lasting customer relationships)
  • Acting as a Cross-Functional Coordinator & Partner (Obtain and share customer intelligence with Sales and the Demand Management team to support our Forecasting processes; Drive corporate Revenue on a quarterly basis with various stakeholders in a well-structured and coordinated manner; Pro-active communication & alignment with Management wrt Strategic topics & structural improvements required for ams and/or customers)

Your education and experiences

  • Strong interpersonal skills, being able to work as a true team player with proven exemplifying leadership skills: working together and taking a leading Role, work with various stakeholders at all levels in the organization, incl. Executive mngt, Regional Sales, Sales RVP’s, BL Mngt, Product Marketing, Demand Managers, Planners, etc)
  • Excellent knowledge of customer service principles and practices (5+ years of practical experience)
  • Ability to drive decisions in a complex multi-stakeholder environment and requires a challenging behavior supported by high analytical and problem-solving capabilities
  • Strong communication skills and cultural awareness
  • Strong business and finance acumen
  • Master’s degree or a higher professional education
  • At least 10-15 yrs solid experience in similar business environment in the area of Customer Service, Sales and/or Supply Chain Planning Roles
  • Project Management skills
  • Excellent knowledge of relevant computer applications (SAP, MS-Office, etc.)
  • Experience in the Semiconductor Industry is highly preferred
  • Very good command of English language

Collective salary and wage agreement

We offer competitive salaries and additional benefits based on your performance, experience and qualification.
The employment is in accordance with the collective salary and wage agreement for employees of the electrical and electronics industry, employment group H (
We offer a higher compensation depending on your expertise and skills.

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