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Customer Service Representative (6-month Contractor)

Job no.


Position Type

Customer & Sales Support

Working time

  • Regular Fulltime

Place of employment


What we offer:

Your tasks and responsibilities

  • Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams, Business Lines, etc
  • Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints
  • Process customer orders in SAP, work with Logistics to make sure shipments are arranged per schedule, handle order management request from customer, including rescheduling request, cancellation, etc
  • Resolve customer complaint, return and invoice query requirements by clarifying customer's complaints; expediting correction or settlement; following up to ensure resolution, etc
  • Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, and so on

Your education and experiences

  • Experience using Microsoft Office required
  • Have good skills in communication in English & Korean, written & spoken
  • SAP knowledge preferred
  • Professional attitude
  • Demonstrated successful problem resolution skills
  • Demonstrated customer service focus and strong communication skills

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